Creating impact through non-commercial colleagues

Customers come in contact with your organization in a variety of ways. And often they have already made a decision even before they contact your salespeople. The buying process has become much more digital and sellers have to make extra efforts to remain credible.

The more entire your organization is customer-centric, the more likely you are to achieve commercial success. Every colleague who comes into contact with customers can have a positive effect on that customer relationship. But often they don’t realize this, nor do they want to be “the salesman.

During this course, we will look at what interactions there are with customers and how colleagues can become more impactful during those interactions. It is hands-on training and colleagues create their own action list to apply themselves.